EVERYTHING YOU NEED TO KNOW

CHECK HERE BEFORE YOU CALL

WE CAN ANSWER ALL YOUR QUESTIONS HERE.

 

If you then still really need to ask a question then please use the contact form at the bottom. Please be aware our phone lines get very busy. 

Frequently asked questions

Do i have to wear a wetsuit and how do i hire one?


No you do not. Wetsuits are available to hire on arrival, you do not book them in advance.

They are £5 to hire.

Alternativley you can wear a swimming costume or tight fitted gym clothing.




Can i wear clothing or my own wetsuit?


You can wear your own wetsuit. Just bring it with you on the day.

Only tight fitted gym clothing such as leggings, shorts, fitted vests or T-Shirts are permitted on the park.

You can also wear a swimming costume.




Can i wear shoes on the aqua park?


Only wet shoes are permitted on the park. You can wear shoes when walking around the site on land.




Are there lockers on site for my belongings?


Yes, kit lockers are available on site and cost £1 - as you would see at your local leisure center.




Can i wear jewellery or glasses?


No - you need to take all your jewellery off.

At your own risk we allow glasses, but strongly advise against it as they are extremely likely to get lost or damaged.




Can i participate in watersports if I am pregnant, on strong medication or under the influence of drugs or alcohol?


No - if any of the above apply you will not be allowed in the water.

Refunds will not be provided.




Can i wear goggles?


Yes you can wear googles.
We do not sell goggles on site so you will need to bring your own.




Can i wear my go pro?


Yes you can.
We strongly recommend a harness as handheld cameras are far more likley to get dropped.
We can not be responsible for loss or damage to your equipment and if it does sink in the lake it is unlikley to be found again.




Can i go on the aqua park for longer than an hour?


Yes. You would just need to book and pay for another time slot.
You can do either the hour straight after or a different hour later in the day.




What happens if i miss my time slot due to traffic or another unforeseen reason?


Unfortunately, if you miss your slot we are unable to offer a refund.

Please bear this in mind when making your travel arrangements.




What happens if it rains?


The only time we stop operating is during a thunderstorm.

In the case of a thunderstorm we wait for the thunder and lightening to pass over before starting again.

You wont miss any of your time as we delay the later sessions.

We do not stop for heavy rain and continue operating, you can not change or cancel your booking due to the weather.




Are there any concessions offered for any groups?


No unfortunately we are unable to offer concessions for the Aqua Park. There are concessions for the Thorpe Lakes cable ski and some other activities.




Can i cancel my booking?


All bookings must be cancelled 4 days in advance to recieve a full refund.

Group packages and kids parties must be cancelled 10 days in advance to recieve a refund. Unfortunately any cancellations outside these time frames are liable to pay the full amount.





Frequently asked questions

Do i need to be able to swim to use the Aqua Park?


You need to be able to swim 50 meters unassisted with a life jacket on.
You will end up in the water, your head is likley to go underwater and there is a short swim to get onto the aqua park from the start dock.




How do i book an aqua park session or other activity?


All bookings for the aqua park need to be done online. Through our online bookings team.

Cable Sessions and System 2 can also be booked online whilst a beginner boat lesson is booked on the phone.

For kids party packages it is best to get in touch with one of our team via our contact form.




Do i have to book in advance?


Yes - advaced booking online or either over the phone is essential.

You must book all your activities prior to arrival, no advanced booking most likely will leave you disappointed as we will not have availability.

PLEASE NOTE YOU MAY BE TURNED AWAY AT THE CAR PARK IF YOU DO NOT HAVE A BOOKING.




How far in advance must I arrive prior to my session start time?


You need to arrive 40 minutes prior to your start time regardless of your activity.

You will need time to check in and get changed.

On all aqua park sessions you must attend the safety briefing 5 minutes BEFORE your start time.




Is the aqua park suitable for adults and kids?


Our park is sutiable for both adults and children. Some parts are designed for kids whilst others for adults, although we ensure all of the park is usable for everyone.

We run adult and kids specifc sessions, where adults can join under 13 and 18 sessions on the basis they are accompanying children.

Our tried and tested approach guarantees fun and laughter for people of all ages.




Can i hire the aqua park for private use?


Yes it is £675 for up to £40 people. After this every person is charged at the normal rate of £15 pp.

You can only hire the park exclusively Monday - Friday.




Do adults have to go on the aqua park with children and what is the minimum age?


The minimum age for unaccompanied children on the aqua park is 8.

Children from the age of 6 can go on with one adult per child accompanying them.




Is there anywhere to spectate whilst my family or friends are on the aqua park?


Yes there are a range of places to spectate around our site. There are safe and dry areas all around the site depending what activity you are taking part in.

Or relax on our lakeside beach which over looks our main cable ski.




Can we bring our own food and drink?


No you cannot. There is a licensed burger shack on site which offers a full range of drinks, healthy food options and snacks.

You will not be granted permission onto the site with picnics or cool boxes.




Is there a car park and does it have coach access?


Yes we have a car park which also has coach access.

To be safe always write our full addess in your SAT NAV to ensure it brings you to our site.

Thorpe Lakes, Thorpe Road, Chertsey, Surrey. KT16 8PH.




Are there changing and toilet facilities on site?


There are large male and female changing rooms with showers.

There are male, female and disabled access toilets.




Are dogs allowed on site?


Unfortunately we do not allow dogs on our site and you will not be allowed over the bridge if you have one with you.





OUR PHONE LINES GET EXTREMELY BUSY. FOR THE FASTEST RESPONSE CONTACT US BELOW

THORPE LAKES,

THORPE ROAD,

CHERTSEY,

SURREY.

KT16 8PH.

RECEPTION@THORPELAKES.COM
 

 01932 579750

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PLEASE ENSURE TO CHECK OUR FAQS BEFORE YOU RING, OUR PHONES GET EXTREMELY BUSY AND HOLD TIMES CAN VARY. 
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